Self Exclusion
Breaks and self-exclusion If you sense that you are experiencing problems with gambling or you are worried about losing control over such activities, then you can exclude yourself at any time. Self-exclusion is an agreement between yourself and us, during which we forbid you from further betting and gambling at your request. If you are thinking about self-exclusion, then also consider contacting other providers with whom you have a betting account and request self-exclusion from them as well. Furthermore, we recommend installing filter software to block access to online gambling sites. Time-outs An exclusion period can be selected in the case of a time-out. It is not possible to make any bets on our websites or deposit money into your account during this period. The account is automatically reopened at the end of this selected period. It is not possible to reverse it before this period has elapsed.
Rules for responsible gaming For us, responsible gaming means that we support our customers in ensuring safe, responsible gaming behaviour so that informed decisions can be made. We recommend that the following principles are followed so that gambling is purely a source of entertainment and does not result in any problems: Remember that gaming is only for entertainment and does not represent a source of income. Set yourself a limit with regard to the number of bets you place and do not wager more than you’re prepared to spend on entertainment. Never wager money that you need for subsistence and for fulfilling financial obligations. Do not take out loans and do not borrow money from other sources for betting or gambling.
Plan how much time you would like to spend on betting and gambling. Stick to these plans regardless of whether you win or lose. Do not bet or gamble if you are unfocused or under the influence of alcohol or medication. Take frequent breaks. Do not gamble to help distract from disputes, disappointments, frustrations or problems. Do not neglect your social environment, and take any reactions from your partner, family members, friends and work colleagues seriously. Do not play in secret and do not neglect other hobbies. It is important that you are honest with yourself. If it is difficult for you to follow these basic principles or individual points, then we recommend that you contact our customer service team or request professional help. You can find out more at Get help .
Gambling Therapy (multi-lingual)
www.gamblingtherapy.org