Data Privacy Policy
General
How II. weII. collect, II. useII. and retain your information
Newsletters and III. marketingIII. III. messages
To whom IV. weIV. may transfer your information
Identity V. checksV. and V. fraudV. V. prevention
Your VI. rights
External VII. contentVII. and VII. cookies
Data VIII. security
Contact for matters of data protection
I. General
⦁ We committed to user privacy. This Privacy Policy provides details on whether your personal information is collected, processed and retained by us and how this is done. Personal information refers to information concerning the personal or material circumstances of an identified or identifiable individual. This may include amongst others a person’s name, address, telephone number and date of birth, but also a copy of your ID card or financial information.
⦁ Whenever we collect, processes and retain your personal information, the company or affiliate which is your contract partner, will act as data controller.
⦁ Our data protection practices comply with all applicable data protection legislation, including the provisions of the European General Data Protection Regulation, and any other European or national legislation we may be subject to.
⦁ By continuing to use our services after publication of this Privacy Policy, you agree to the terms of this Privacy Policy and to the use of your personal information in accordance with these terms.
⦁ This Privacy Policy may be subject to modification from time to time, notably in the event of changes to legislation, the introduction of new laws or revision or expansion of our offering. Any changes will be published on our website. We therefore recommend that you check the Privacy Policy regularly.
II. How we collect, use and retain your information
⦁ The following describes which information may be collected during your visit to one of our websites or mobile applications. Our websites offer various features through which we collect personal information. We explain how this information is collected and used below:
⦁ Contact form: The information collected through our contact form will only be used to process enquiries we receive through it.
⦁ Document upload: Our websites may offer the option of uploading documents. If you use this feature, the transmitted documents are stored in your data record. The documents will only be used in compliance with the obligation to identify customers or to process your requests (e.g. documents relating to your customer account verification).
⦁ Payment services: Should you provide us with account or credit card details or any other such information for the purpose of payment transactions, this data will be collected and may be transmitted to the payment service provider. Additional terms and conditions of the providers may apply. You will be notified thereof in the deposit or withdrawal dialogue box.
⦁ Purchase and redemption of vouchers or voucher balances: Should you purchase a voucher for a product or service we offer, we may exchange the information required for the issue and redemption of the voucher with the appropriate providers. Additional terms and conditions of the providers may apply.
⦁ Live chat function: We shall retain and use data recorded via our live chat for the purpose of processing your enquiries.
⦁ Registration/login area:
Some of our websites offer a separate registration/login area. The information you provide to Us upon registration shall be used to set up your player account, to comply with the obligation to identify a customer, to combat fraud and for trouble-shooting or maintenance of functions. If you have forgotten your username or password, you can request that this information is sent to you again after entering your email address. Data collected through the ‘forgot username or password’ function will be used exclusively to resend the forgotten login information.
⦁ We shall only collect and use your personal information
⦁ when it is necessary to perform the services, you have requested (e.g. for the processing and settlement of your bets and any related enquiries in the context of our offering);
⦁ to comply with a legal obligation which we are subject to (e.g. identification obligation or to combat fraud);
⦁ for the purpose of research and for improving our services;
⦁ when you have consented that we do so (e.g. sending of newsletters); or
⦁ if we feel we have a legitimate interest to do so that is not detrimental to your right to privacy (e.g. for trouble-shooting, maintenance of website functions or to keep you up-to-date on our new products and services).
⦁ We may provide anonymized behavioural data to non-profit research organisations for example for the purpose of the prevention of gambling-related problems.
⦁ Failure to provide your personal information may result in Us not being able to perform the requested services, in particular where it has a legal obligation to collect such information. If you provide us with personal information with your consent, this data will be used for the purpose for which consent was requested and for which you granted it. You can withdraw your consent at any time by modifying the personal settings of your account.
⦁ Your personal information will be treated as strictly confidential. We shall only retain your personal information for the length of time necessary for the intended purpose of data collection or for as long as legally required.
III. Newsletters and marketing messages
⦁ If you are a registered user we may use your e-mail address to send you our newsletter featuring information on all of our services and/or to send your other marketing messages, provided you have consented thereto or if we feel we have a legitimate interest to do so that is not detrimental to your right to privacy. You can object to receiving such newsletters and/or marketing messages at any time by clicking the unsubscribe link in the newsletter/message or by changing the personal settings of your account.
IV. To whom we may transfer your information
⦁ Your personal information will not be forwarded to a third party unless expressly stipulated in the terms of this Privacy Policy.
⦁ Your personal data may be shared with other companies of the group. We may also share personal information with third parties service providers with whom we may have a contractual relationship and who provide part of the services requested by you on behalf of us. In addition, we may also be required to share your personal data with authorities or other competent bodies as a result of a legal obligation to which we are subject, to detect or prevent fraud or to safeguard the interests of our personnel.
⦁ Where we share your personal data with third parties, we shall take all reasonable precautions to ensure that these third parties respect the same privacy standards as ours
⦁ We only transfer data to states outside the European Economic Area provided the recipient guarantees a standard of data protection comparable to that in place in Europe.
V. Identity checks and fraud prevention
If we are legally obliged or otherwise entitled to check your identity, we reserve the right to protect our rightful interests by verifying your identity. We reserve the right to carry out security checks at any time to validate your identity, age and registration data, and to check your use of our services and your financial transactions for a possible breach of our General Terms and Conditions and applicable legislation. Security checks can include, but are not limited to, credit information and/or other forms of confirmation of your data from third-party databases. To facilitate such security checks, you also agree to provide us with all additional information and documents that we may request. By agreeing to our General Terms and Conditions and our Privacy Policy, you authorise us and our employees, representatives and suppliers to use your personal information and share it with a third party, if we consider it necessary, in order to check the information you provided when using our services. This may, if necessary, involve the transfer of this information outside the country, including to countries outside the European Economic Area (EEA).
VI. Your rights
⦁ You have the right to:
⦁ request a copy of your personal data;
⦁ rectify your personal data;
⦁ request erasure of your personal data;
⦁ request the restriction of processing of your personal data;
⦁ object to the processing of your personal data;
⦁ withdraw your consent at all times (e.g. unsubscription to our newsletter);
⦁ receive your personal data in a structured, commonly used and machine-readable format and/or have it transmitted to another data controller.
⦁ All requests, complaints or queries may be addressed to us h to the email-address mentioned in section B.IX. We will consider any requests, complaints or queries and provide you with a reply in a timely manner. You can also file a complaint with the Data Protection Authority should you not be satisfied with the way in which we handle your personal information.
VII. External content and cookies
⦁ We use active JavaScript contents from external providers on our websites. When you access our site, these external providers may receive personal information relating to your visit to our websites.
⦁ We also use cookies on our websites, in our applications and in our newsletters to make them more attractive to users, to enable the use of certain functions, to improve our website, applications and newsletters or to perform certain statistical analysis. So-called ‘cookies’ are small text files which your browser can place on your computer or mobile device and which may contain certain (personal) information (e.g. IP address, your operating system/terminal settings, website from which file was accessed, name of file, date and time of retrieval, volume of data transmitted, notification of whether data retrieval was successful (so-called web log)). The process of placing a cookie file is also known as ‘setting a cookie’.
⦁ You can modify your browser settings to notify you when a cookie is set, to accept them on a case-by-case basis, or to accept or reject the use of certain cookies. We recommend that you accept the cookies that we set on our websites, applications and newsletters to get the best out of their functions.
⦁ The following types of cookies may be used by us on our websites, in our applications or in our newsletters:
⦁ Necessary cookies:
These cookies are essential to make the websites or applications work correctly.These cookies don’t collect personal information.
⦁ Performance cookies:
These cookies monitor behaviour on our websites and applications, which allows us to improve their performance.These cookies don’t collect personal information, but only data that are anonymised or aggregate.
⦁ Functionality cookies:
These cookies enable previous choices of users to be remembered (e.g. user name, language).They help improve the user’s experience and allow your experience to be personalised.The information these cookies collect may include personal information.If you do not accept these cookies, it may affect the functionality and may restrict access to content on the websites, applications or newsletters.
VIII. Data security
Technical and organisational measures are used to protect your personal information from unauthorized access by third parties, disclosure, alteration, destruction or loss during its collection, processing and retention. This level of protection cannot, however, be extended to communication by email and we recommend that you send all confidential information by normal post.
IX. Contact for matters of data protection
For any privacy issues you may have or to obtain further information on our data processing activities, please contact our Data Protection Officer:
Email: [email protected]
Date of issue: 10.08.2020,