Dispute Resolution

Dispute Resolution

Complaints and Notices

If you have a complaint, please contact the Operator via the Customer Support email: [email protected], or file a complaint by using the contact form on the Betting operator website.
ROYAL ENTERTAINMENT B.V. will use best efforts to resolve a reported matter promptly.
The complaint must be submitted in a timely fashion.
ROYAL ENTERTAINMENT B.V. reserves the right to determine the information that should be provided with the complaint, but does not specify requirements in terms of information to be provided in order to process a complaint. A notification that occurs within two months from the date when the customer discovered the error is considered to have been made on time. It can happen that the complaint period can be longer or shorter than 2 months and ROYAL ENTERTAINMENT B.V. reserves the right to make such an assessment in each separate case.

You acknowledge that our random number generator will determine the outcome of the games played through the Services and you accept the results of all such games. You further agree that in the unlikely event that there is a disagreement between the result displayed on your screen and the game server used by the Operator, the outcome displayed on the game server shall prevail, and you acknowledge and agree that our records have ultimate authority determining the terms and conditions of your participation in the relevant online gaming activity and the outcome of such participation.
If the company is unable to settle the dispute to the satisfaction of the Customer, the Customer may refer the complaint, together will all relevant facts, to the relevant authority if the matter remains unsettled.

Events Beyond Our Control

We will not be liable or responsible for any failure or delay in performing our obligations under the Terms of Use caused by events beyond our reasonable control, including (without limitation) telecommunications network outages, power outages, failures of third party computer (or other) equipment, fire, lightning, explosion, flood, storm, industrial actions or lockouts, terrorist activity and acts of government or other competent authority (a “Force Majeure Event”). Our performance is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a
close or to find a solution by which our obligations may be performed despite the Force Majeure Event.

Legal Aspects

The company explicitly points out that the placing and organization of bets, as well as participation in sports betting, casino games and lottery style games may be restricted or even prohibited by law in some countries. Such restrictions or prohibitions can also be imposed even if the company has received the necessary permission (license for
betting or organizing games of chance) to place bets and for betting organizations. The User should note that if the placement of bets or participation in sports betting, multiplayer poker and games such as lotteries is prohibited or permitted only under certain conditions, which are not followed, the responsibility for any harm caused by this, rests solely with the User. The client must also note that the company has no obligation to provide clients with information, instructions and warnings in a wider range than in the present paragraph. In particular, the company is not liable for damages suffered by the User due to the violation of the relevant legal prohibitions in his/her country.
By rating or participating in the games, the User confirms that he has reached the lowest age of consent set by the law of his country, and confirms his/her ability to enter into the agreement with the company. If these requirements are not met, the user account will be closed and the necessary measures will be taken.