Responsible Gaming

Responsible Gaming

Compulsive gambling

For many people, betting and gambling are a form of entertainment. They participate without it being a cause of any problems for themselves or others. However, a small proportion of the population may experience serious problems when gambling.
Compulsive gambling has been recognised as a mental disorder in international classification systems since 1980, as a result of which the affected party may experience serious financial, emotional, physical and relational problems.
The current edition of the Diagnostic and Statistical Manual of Mental Disorders (DSM 5) includes compulsive gambling in its list of addictions for the first time. Clinical diagnosis is based on an individual expressing at least four of the following criteria repeatedly or consistently in a twelve-month period:
Needs to gamble with increasing amounts of money in order to achieve the desired excitement.
Restlessness or irritable when attempting to cut down or stop gambling.
Has made repeated unsuccessful efforts to control, cut back or stop gambling.
Is often preoccupied with gambling (e.g. having persistent thoughts of reliving past gambling experiences, handicapping or planning the next venture, thinking of ways to get money with which to gamble).
Often gambles when feeling distressed (e.g. helpless, guilty, anxious, depressed).
After losing money gambling, often returns another day to get even (“chasing” one’s losses).
Lies to others to conceal the extent of involvement with gambling.
Has jeopardized or lost a significant relationship, job or educational or career opportunity because of gambling.
Relies on others to provide money to relieve desperate financial situations caused by gambling.

Breaks and self-exclusion
If you sense that you are experiencing problems with gambling or you are worried about losing control over such activities, then you can exclude yourself at any time. Self-exclusion is an agreement between yourself and us, during which we forbid you from further betting and gambling at your request.
If you are thinking about self-exclusion, then also consider contacting other providers with whom you have a betting account and request self-exclusion from them as well. Furthermore, we recommend installing filter software to block access to online gambling sites.
An exclusion period can be selected in the case of a time-out. It is not possible to make any bets on our websites or deposit money into your account during this period. The account is automatically reopened at the end of this selected period. It is not possible to reverse it before this period has elapsed.

Rules for responsible gaming
For us, responsible gaming means that we support our customers in ensuring safe, responsible gaming behaviour so that informed decisions can be made.
We recommend that the following principles are followed so that gambling is purely a source of entertainment and does not result in any problems:
Remember that gaming is only for entertainment and does not represent a source of income.
Set yourself a limit with regard to the number of bets you place and do not wager more than you’re prepared to spend on entertainment.
Never wager money that you need for subsistence and for fulfilling financial obligations.
Do not take out loans and do not borrow money from other sources for betting or gambling.
Plan how much time you would like to spend on betting and gambling.
Stick to these plans regardless of whether you win or lose.
Do not bet or gamble if you are unfocused or under the influence of alcohol or medication. Take frequent breaks.
Do not gamble to help distract from disputes, disappointments, frustrations or problems.
Do not neglect your social environment, and take any reactions from your partner, family members, friends and work colleagues seriously.
Do not play in secret and do not neglect other hobbies.
It is important that you are honest with yourself. If it is difficult for you to follow these basic principles or individual points, then we recommend that you contact our customer service team or request professional help. You can find out more at Get help .

Gambling Therapy (multi-lingual)

Get practical support with your gambling problem